This program is not available for credit.
The goal for every agent is to have loyal clients. This webinar discusses understanding your client, helping angry clients, how to effectively listen to your clients, and being memorable-in a good way.
Outline
2nd Hour
AIAM 320 Professional Relationships (7.46 MB) | Available after Purchase |
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
The NEW AIAM 410 How Not To Get In Trouble With Your Mouth - VOD - NO CE
Original Program Date: 03/23/2021 |
The NEW AIAM 620 Changing Attitudes/Creating Opportunities - VOD - NO CE
Original Program Date: 03/23/2021 |
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